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The participant from Portugal experienced her account shut prior to now. Afterwards, she was ready to open up a completely new account applying various electronic mail handle and deposit resources. We turned down the complaint because the player didn't respond to our messages and issues.
The participant from Peru had their withdrawal restricted Irrespective of their account becoming totally verified. Right after furnishing extra files as asked for, they did not get a response for seven days, Irrespective of staying informed they would obtain an answer in 3 times.
The participant from Greece is enduring difficulties withdrawing his winnings because of ongoing verification. It has been obtained.
The participant from Sweden had been not able to redeem loyalty points at Leon Casino for quite a few months despite becoming in contact with customer service. The casino's safety group had created this conclusion without having delivering a proof or timeline for resolution, along with the participant had in no way been able to redeem loyalty factors.
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The player from Portugal, who had self-determined as a gambling addict, reported that he experienced consistently asked for Twin Casino and Leon Casino to block his account as a result of his dependancy, but his requests had been disregarded. Inspite of his self-exclusion through the Portuguese gaming regulator SRIJ, the participant had been in a position to continue taking part in and dropped about twenty,000€. The player also claimed that Leon Casino owed him €2450, which he alleged had disappeared from his account.
The player from Greece has requested a withdrawal under two months just before publishing this complaint. The payment hasn’t been processed nevertheless. The player afterwards confirmed the withdrawal was processed correctly, therefore we marked this criticism as fixed.
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The Grievances Group reviewed the proof supplied by the casino and decided that the participant's gameplay included approaches that violated the casino's terms and conditions, specifically reverse betting. For that reason, the complaint was considered unjustified.
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A casino which has a very fashionable approach to spending out large winnings. For those who win and the amount is modest, they can pay out you out straight away. But when you gain a lot more than one thousand euros, they can request you for just about any files to hold off the LEON Ambassador Search payout. That's what I dislike most about casinos
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b) the processing in their private information for the purpose of sending advertising and marketing material or for direct profits, or for conducting marketplace research or professional communications.